First-response checklist

Before contacting support:

1. Confirm the project is company-managed.
2. Confirm the app is installed in the correct Jira site.
3. Confirm the user has the expected customer, participant, or project-admin role.
4. Confirm the action is enabled.
5. Confirm the request type is selected.
6. Review the participant settings.
7. Review the JQL condition.
8. Test with a supported standard field.
9. Test with a non-closed request.
10. Refresh the portal and retry.
11. Record the exact error message and reference ID.
12. Note whether the failure occurred while loading, saving, adding a public comment, or adding an internal note.

Common symptoms

The administrator page does not load

Check: