Find a portal action

1. Open the Jira Service Management Customer Portal.
2. Open one of your requests.
3. Locate the Portal actions panel in the request detail view.
4. Review the available action titles and descriptions.
5. Select an action that matches what you need to change.

An action appears only when the administrator’s conditions match the current request and user. It may be hidden because of:

• The request type is not included.
• The action is disabled.
• The current user is not an allowed participant.
• The JQL condition is false.
• The request is not accessible in the current portal context.
• Jira does not permit the relevant operation.

Open and complete the modal form

1. Select the action.
2. Review each field before changing it.
3. Editable fields use the appropriate input control.
4. Read-only fields appear as neutral value displays.